Free money advice

Any customers that are experiencing financial difficulties are encouraged to contact one of the following organisations for free, confidential and impartial money guidance and debt advice.

• Money Advice Service: Free, easy-to-use money tools, information and advice. You can also phone 0800 138 7777 to speak to a money expert, use typetalk at 18001 0800 915 4622, or add +44 7701 342744 to your WhatsApp to send a message.
• Citizens Advice: Advice and information on debt and other topics.
• AdviceUK: Member centres offer debt advice, including specialist advice for minority communities and people with disabilities.
• Christians Against Poverty: Free debt advice for people of any faith or none. To check if they cover your postcode call 0800 328 0006.
• National Debtline: If you live in England, Wales or Scotland phone 0808 808 4000 or visit its website for debt advice and information.
• StepChange Debt Charity: Free debt advice throughout the UK phone 0800 138 1111 or visit the website.
• Money Advice Scotland: If you live in Scotland. You can use webchat to speak to an adviser, or email webchat@moneyadvicescotland.org.uk.
• Citizens Advice Scotland: For advice and information on debt and other topics, contact your local Citizens Advice Bureau or call the helpline on 0800 028 1456.
• Advice NI: If you live in Northern Ireland, phone 0800 915 4604, email advice@adviceni.net or visit the website.
• Citizens Advice Wales: If you live in Wales, visit the website, or call Advicelink on 03444 77 20 20 if you want to speak to someone about your debts. Calls cost the same as calls to landline numbers.
• Business Debtline: If you are self-employed or a small business owner, phone 0800 197 6026 or visit the website for debt advice and information.